Customer care is a critical factor in a business' ability to generate income and revenue. Defining customer care and understanding why it is important helps businesses to increase profitability. Keep existing customers happy and returning. Attract new customers to increase sales. Discover the best tools and techniques to put into practice in your own business.
* "...helped us focus more on marketing and as a result sales have increased and the overall running of the company has improved."
* "...incredibly helpful... many thanks again for your excellent help with us... "
* "...provided a workshop on the importance of web measurement to my network."
* "...very helpful to us and assisted us greatly in making improvements to this important project."
* "... has greatly improved our marketing and PR activities, especially online channels including our own website...."
* "... innovative campaigning, persistence with key potential stockists and efforts to promote Fairtrade beyond its traditional audience."
* "... The result of online activity has been improved sales across our three channels."
* "... empowered to take a more strategic view..."